How to Cancel Mailchimp (2026)
Steps to Cancel
- 1Log in to your Mailchimp account at mailchimp.com.
- 2Click your profile icon in the top-right corner and select 'Account & billing'.
- 3Click the 'Settings' tab, then select 'Manage my plan'.
- 4Choose 'Pause my plan' to temporarily stop billing, or 'Delete my account' to permanently remove everything.
- 5If deleting, confirm by typing your password and clicking 'Permanently delete my account'.
Quick Facts
Watch Out
Mailchimp does not offer refunds for any paid plans, even if you forgot to cancel — stated clearly in their terms.
Deleting your account is permanent and immediate — all contacts, campaigns, templates, and reports are gone.
You can only pause your account twice per year, and paused accounts are auto-deleted after 24 months.
Pay-As-You-Go credits are lost when you cancel — there's no way to cash them out.
The 14-day free trial auto-converts to a paid plan if you don't cancel before it ends.
What Happens After You Cancel
Access
Account access ends immediately if you delete. If you pause or downgrade to Free, data is retained.
Your data
Paused accounts are deleted after 24 months of inactivity. Deleted accounts lose all data permanently and immediately.
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