How to Cancel HubSpot (2026)
Steps to Cancel
- 1Log in to HubSpot at app.hubspot.com.
- 2Click the settings gear icon in the top navigation bar.
- 3Go to 'Account & Billing' in the left sidebar.
- 4Under 'Products & Add-ons', find the subscription you want to cancel.
- 5Click 'Cancel auto-renewal' next to the subscription.
- 6Follow the confirmation prompts to turn off auto-renewal.
- 7Your subscription remains active until the end of the current commitment term.
Quick Facts
Watch Out
You cannot cancel mid-term — you're locked into your annual or monthly commitment period with no refunds.
Each Hub (Marketing, Sales, Service, etc.) is a separate subscription that must be cancelled individually.
Professional and Enterprise plans often have annual commitments — cancelling early doesn't get you out of paying the full term.
You cannot delete your account while any subscription has an active commitment, even with auto-renewal off.
Marketing contacts are charged in tiers — exceeding your limit auto-upgrades your billing even if you want to cancel.
Enterprise plans purchased through sales may require contacting your account manager to cancel.
What Happens After You Cancel
Access
Paid features remain until the end of your commitment term, then your account is downgraded to HubSpot's free tools.
Your data
Data is retained on the free plan but some features and limits are reduced. You can delete your account after all subscriptions end.
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