How to Cancel Ancestry (2026)
Steps to Cancel
- 1Go to ancestry.com and sign in to your account.
- 2Click your name or profile icon in the top-right corner.
- 3Select 'Account Settings' from the dropdown.
- 4Click 'Subscription' in the left sidebar.
- 5Click 'Cancel Membership'.
- 6Ancestry will present retention offers — decline them to proceed.
- 7Choose 'Preserve My Records' to keep your tree, or select another option.
- 8Confirm the cancellation.
Quick Facts
Watch Out
Ancestry shows multiple retention offers and alternative plans before letting you cancel — decline them all.
The 'Cancel Membership' button leads to 3 options, none of which obviously say 'cancel' — choose the one that preserves your records.
Annual subscribers face a cancellation fee ($25 for 6-month, $50 for 12-month plans) if canceling mid-term.
Refunds only available within 7 days of renewal for recurring subscriptions.
Free trials auto-convert to paid subscriptions — cancel before the trial ends to avoid charges.
DNA kit bundles have separate refund terms with processing fees ($15-$50 deducted).
Your family tree data stays on Ancestry even after canceling, but you lose access to historical records.
What Happens After You Cancel
Access
Access continues until your subscription expires. Your family tree remains on Ancestry even after canceling.
Your data
Family trees are preserved indefinitely. DNA results remain accessible with a free account.
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